There's a special place in hell...

[Hatchet]

And Mattel will burn there.

For anyone who hasn't heard Mattel under produced Teela from the MOTUC line. When we bought a subscription we were promised priority on figures in case something like this happens. Mattel isn't doing that, they're shipping them to people who purchased on the day of release. AND, to add insult to injury, Wun-Dar, (who was supposed to be a subscription exsclusive), is being released to the public.

Damn you Mattel, damn you.

[Overhaulimus]

Wow,glad that I don't collect the MOTU Mattel line then,sorry to hear that BTW.

[- Z -]

And Mattel will burn there.

For anyone who hasn't heard Mattel under produced Teela from the MOTUC line. When we bought a subscription we were promised priority on figures in case something like this happens. Mattel isn't doing that, they're shipping them to people who purchased on the day of release. AND, to add insult to injury, Wun-Dar, (who was supposed to be a subscription exsclusive), is being released to the public.

Damn you Mattel, damn you.

Where did you read this?

[Hatchet]

Our money was returned. Digital River took the money out but returned it. A friend called to find out what happened and they told him, he contacted us afterward. We got the run around when we tried to call.

If you go to facebook people are cussing them out.

[- Z -]

In fact this is a direct quote from Mattycollector's facebook page:


Hey fans,

We know there has been a lot of confusion floating around on some recent orders and misinformation. I'll do my best to clear this up.

We did swtich over our customer service to Digital River, and it appears a few customer service reps have been going "off book" and giving out some incorrect info. Here is the latest:

1: Wun-Dar is most definately the subscription figure only. He will only be available if you purchased a 2010 Club Eternia subscription and will be mailed out in the spring along with the all new poster. Wun-Dar will not be sold in any other way. If you did not purchase a subscription, you will not be getting Wun-dar. Nothing has changed on Wun-Dar from our original plans announced at SDCC 2009.

2: All 2009 subscribers WILL be getting Teela. The shipping confirmation should have gone out immediatly and I appologize for this not happening. Going forward, we have made it very clear to Digital River that subscription figures need to ship out first (along with confirmation emails).

This may not have been the smoothest sale, but everyone will get their product.

I'll do my best to keep an eye on Facebook and answer any other pressing questions. Unless you hear an annoucement from me, there shouldn't be any major changes. We'll talk to Digital River and make sure their customer service reps are up on the latest info and training!

Doing all we can to correct these issues! Nothing is more important then creating a smooth process and pleasing our fans. Not every sale goes by the book, but we are working on fixing all of these issues. Thanks for everyone's understanding!

Matty

[Hatchet]

We were informed that we would not be receiving the figure. The fact that they took our money then returned it, without any confirmation or contact, seems to solidify that. The reps may be handing out bad info but I've learned that those rumors don't just come from nowhere. Wun-dar maybe, but it's been 5 days without any info or confirmation on Teela. I really doubt we'll ever receive her.

I'm still upset at them for under-producing the run. Mattel has consistently screwed up. I'm not expecting this to be any different.

[- Z -]

We were informed that we would not be receiving the figure. The fact that they took our money then returned it, without any confirmation or contact, seems to solidify that. The reps may be handing out bad info but I've learned that those rumors don't just come from nowhere. Wun-dar maybe, but it's been 5 days without any info or confirmation on Teela. I really doubt we'll ever receive her.

I'm still upset at them for under-producing the run. Mattel has consistently screwed up. I'm not expecting this to be any different.

I got a confirmation email.

[Hatchet]

I got a confirmation email.

Yeah, some subscribers did but most didn't. You're one of the lucky ones who did. I was under the impression that a sub guaranteed a figure but apparently it didn't.